1. Click on the Negotiation icon, you can communicate yoour needs with our website customer service
2. Send us an e-mail to support info@desentgifts.com
A: No MOQ! If we don’t have the quantity requirements you want on our website quote, please contact us.
A: Yes, DESENT offers a number of stock products for your purchase. For an additional $1 on top of your order, you can
choose one of our website’s own designs as a sample. In thefuture, our design team will introduce more categories of
stock products so you can choose from stock pins, stock challenge coins, and stock keychains.
A: Don’t worry, we have specialized after-sales service sttaff. Please send us your order number, the number of
unsatisfied items with text description. Send us photos of thewhole package and damaged, defective, unsatisfied
items. We will check it and the after-sales service staff will coontact you within a day to give you the solution
A: The designs are copyrighted by the users, all rights reserved, we won’t release them for distribution elsewhere.
A: We can deliver to places that Fedex/UPS/DHL can deliver.Also free shipping to the US, Canada and Europe, any
shipments outside of these areas need to be quoted by contaacting our sales coordinators.
A: Sorry, but we don’t offer general prices. Prices vary greatlyy due to the freedom of customizing products, but we
calculate prices based on the different needs of each order. VWe have an automatic customized quote function on our
website. First select the category you want on the website anad use the “Customize” button, then make your preference
selections and then you will be able to see the correspondingreference prices. Since this feature can only provide
some basic quotes, it does not include additional options andI complex process quotes. Therefore, if you want to know
the exact price, you can use the quote function to submitt a request for quotation through our website or send us aall the
information by email.
You may cancel your order at any time before it goes into production and is entitled to our Money Back* Guarantee!
However, if your order has already been put into production,or has been shipped, we will not be able to cancel the
order and will not issue a refund.
However, for customers who find defects in their products whmen they receive them, we will either re-create your order
free of charge or offer a solution (e.g., order discount, etc.) depending on the circumstances (e.g., the severity of the
product defects and the number of defective products).
Please note* that because of our pursuit of high quality produuction principles, there are almost no cases of defective
products on zugzug.us. However, we insist on full product qualityand service as our requirements and standards! If
you want to know the detailed terms, please click on Privacy Policy and Terms and Conditions.
*MONEY BACK GUARANTEE: If you pay by check or money order, there is no cancellation fee. Credit card users, there
is a 5% cancellation fee when canceling an order if we have Charged your credit card.
Our refunds do not refund taxes and fees already incurreed.
